OTA Cancellation & Substitution Policy

WINTER CONFERENCE

Cancellation Policy

Cancellations made prior to the registration cutoff date will receive a full refund. No refund will be given after that date.

Substitution Policy

The OTA may accept substitution requests up to 15 days prior to the OTA Winter Conference. If you need to make a substitution, please do so as soon as possible. When making a substitution request, please provide the following information:

  1. Name of Current Registrant
  2. Substitute Full Name
  3. Substitute Title
  4. Substitute Township
  5. Substitute County
  6. Substitute Email Address

Please note there might be additional costs to sending a substitute. Please see chart below.

Current Registrant Substitute Cost
Member Member No additional cost
Member Non-Member Invoiced for the difference
Non-Member Member Refund for the difference in cost
Non-Member Non-Member No additional cost

 

Trade Show Vendor Cancellation

No refunds will be given if an exhibitor chooses to cancel registration after December 31st

No Show Policy

No refunds or credits will be given for registrants who do not attend an event without prior notification as per the terms above.

Health and Safety Protocols

Should the conference be affected by local, state, or federal health advisories or restrictions, the OTA may transition to a virtual format. Registrants will be notified of this change and may be given the opportunity to attend virtually.

IN-PERSON EVENTS

Zoning, OTAN, Law Directors

Cancellations made 10 days or more prior to an event will receive a full refund. The OTA may, at its discretion, accept substitution requests. See Winter Conference Substituion Policy for the information that would be required. No refunds will be given, or substitutions made less than 10 days prior to an event.

NATaT/Leadership Academy

No refunds will be given for cancellations made less than 14 days prior to an event. No substitutions will be accepted.

No Show Policy

No refunds or credits will be given for registrants who do not attend an event without prior notification as per the terms above.

Health and Safety Protocols

Should an in-person event be affected by local, state, or federal health advisories or restrictions, the OTA may transition to a virtual format. Registrants will be notified of this change and may be given the opportunity to attend virtually.

ONLINE EVENTS

Webinars, Virtual Conferences

All webinars are non-refundable due to them being recorded and available on the Resource Center for the duration of two years post-release. No substitutions will be accepted.

In case of unforeseen circumstances or technical difficulties, the OTA reserves the right to reschedule or cancel a webinar. In such cases, registered participants will be offered the option to attend the rescheduled webinar or receive a full refund.

CANCELLATION BY THE OTA

The OTA reserves the right to cancel or reschedule any event. Registered participants will be offered a full refund or the opportunity to transfer their registration to a future event. The OTA is not responsible for travel or accommodation costs incurred by participants due to a cancellation.